CHALLENGE

The client needed to implement a new EU CTR (Clinical Trials Regulation) process to comply with new guidelines on translation of responses for queries. The client faced the challenge of meeting tight deadlines for responding to queries from regulatory authorities in multiple languages.

CLIENT

Top 10 CRO

SOLUTION

The client engaged Transcom Global to help them develop a specific client procedure for managing translation of responses to queries. Transcom Global worked closely with the client to understand their specific needs and requirements, and developed a customized solution to meet their needs.

Transcom Global provided expert translation services for the client, using advanced technology and best practices to ensure accuracy, consistency, and timely delivery of translations. Transcom Global also provided project management support, ensuring that the translation process was efficient and effective.

RESULTS

Transcom Global successfully supported the client in meeting deadlines in 100% of cases, preparing them for the official launch of the new EU CTR process in 2022. The client was able to comply with the new guidelines for translation of responses to queries, while maintaining their high standards for accuracy and quality.

The client was extremely satisfied with the service provided by Transcom Global, and appreciated the expertise and support provided by the Transcom team. The client has since engaged Transcom Global for additional translation projects and continues to rely on Transcom Global as a trusted partner for their language translation needs.

CLIENT FEEDBACK

“Transcom are Phenomenal, they are extremely responsive and willing to help outside of scope. They always achieve their deadlines and hit all their KPI’s. I wish all our vendors were like Transcom.”

CHALLENGE

The client was conducting a new global study involving 28 countries and 32 languages, and needed a full Patient-Reported Outcomes (PRO) service package. This included licensing of scales, digital migration of content, translation of patient-related screens, and screenshot reviews. The client faced the challenge of managing a complex and time-sensitive project across multiple languages and countries.

CLIENT

Global Healthcare Company

SOLUTION

The client engaged Transcom Global to help them develop a project plan for managing the full PRO service package. Transcom Global worked closely with the client to understand their specific needs and requirements and developed a customized solution to meet their needs.

Transcom Global provided a comprehensive range of services to support the client, including licensing of scales, digital migration of content, translation of patient-related screens, and screenshot reviews. Transcom Global used advanced technology and best practices to ensure accuracy, consistency, and timely delivery of translations across all 32 languages.

Transcom Global also provided project management support, ensuring that the project was executed efficiently and effectively. The Transcom team worked closely with the client team throughout the project, providing regular updates and addressing any issues that arose.

RESULTS

Transcom Global successfully completed the full PRO service package in record time, enabling the client to conduct their global study on schedule and on budget. The client was able to meet the needs of their global patient population, providing accurate and reliable information across all languages and cultures.

The client has since engaged Transcom Global for additional translation projects and continues to rely on Transcom Global as a trusted partner for their language translation needs.

CLIENT FEEDBACK

“Transcom is our go-to vendor, they are extremely professional and responsive, are flexible in their approach, and always meet our deadlines.”

CHALLENGE

The client needed to create multi-lingual patient engagement materials, including printed materials, slides, videos, and a website, to support a new study. The client faced the challenge of managing a complex project involving multiple languages and cultures while ensuring that the materials were suitable for internationalization.

CLIENT

Healthcare Company

SOLUTION

The client engaged Transcom Global to help them develop a project plan for creating the multi-lingual patient engagement materials. Transcom Global worked closely with the client to understand their specific needs and requirements and developed a customized solution to meet their needs.

Transcom Global provided a comprehensive range of services to support the client, including consulting on best practices for internationalization, transcreation of materials, voiceover for videos, and digital migration of the website content. Transcom Global used advanced technology and best practices to ensure accuracy, consistency, and timely delivery of translations across all languages.

Transcom Global also provided project management support, ensuring that the project was executed efficiently and effectively. The Transcom team worked closely with the client team throughout the project, providing regular updates and addressing any issues that arose.

RESULTS

Transcom Global successfully created multi-lingual patient engagement materials for the client, including printed materials, slides, videos, and a website. The materials were suitable for internationalization and met the needs of the client’s global patient population.

The client and their sponsor were extremely happy with the services provided by Transcom Global. The materials were successfully launched, and the study was able to proceed on schedule and on budget.

CLIENT FEEDBACK

“Transcom Global is brilliant. They helped guide us through the complexities of reaching out to a diverse global patient population. We would not have achieved our deadlines without their help.”

CHALLENGE

The client’s safety department had unique requirements for translation services, including reports of various lengths in PDF/Scanned formats, with a requirement to be translated within a tight deadline of 3-4 calendar days while maintaining excellent quality levels. The client had tried working with other translation vendors but found that they were unable to meet their specific requirements.

CLIENT

Safety Department of a large global pharmaceutical company

SOLUTION

The client engaged Transcom Global to help them develop a customized solution for their translation needs. Transcom Global worked closely with the client to understand their specific requirements and developed a client-specific model to support the client’s needs.

Transcom Global provided a comprehensive range of services to support the client, including translation of reports in PDF/Scanned formats with a quick turnaround time. Transcom Global used advanced technology and best practices to ensure accuracy, consistency, and timely delivery of translations.

Transcom Global also provided project management support, ensuring that the project was executed efficiently and effectively. The Transcom team worked closely with the client team throughout the project, providing regular updates and addressing any issues that arose.

RESULTS

Transcom Global successfully met the unique requirements of the client’s safety department, delivering translations of reports in PDF/Scanned formats within the tight deadline of 3-4 calendar days while maintaining excellent quality levels. 99.6% of translations were delivered on time and without any quality findings.

The client was extremely satisfied with the services provided by Transcom Global, and appreciated the customized that helped them meet their goals. In addition to meeting the turnaround times, the client realized 50% savings in comparison to other solutions being offered by vendors in the market.

CLIENT FEEDBACK

“Thanks to Transcom for helping us achieve our very tight deadlines. Your expert knowledge and flexibility in creating a bespoke workflow for us are very much appreciated. It is always a pleasure working with you.”

CHALLENGE

The client had switched to a model with global preferred vendors that had key strengths in Western Europe. However, the client quickly realized that submission timelines in the rest of the world were becoming longer due to the inability of vendors to support quick translations into local languages.

CLIENT

A Top Global CRO

SOLUTION

The client engaged Transcom Global to help them streamline their language translation processes and reduce submission timelines in every region. Transcom Global worked closely with the client to understand their specific requirements and developed a customized solution to support their language translation needs.

Transcom Global leveraged their extensive network of language experts and used advanced technology and best practices to ensure timely and high-quality translations. Transcom Global also provided project management support, ensuring that the project was executed efficiently and effectively.

RESULTS

Transcom Global successfully helped the client reduce submission timelines in every region, including those outside of Western Europe. Transcom Global was able to deliver translations in local languages quickly and efficiently, without needing to pay rush fees.

The client was extremely satisfied with the services provided by Transcom Global and appreciated the ability to reduce submission timelines in every region. The client continues to engage Transcom Global for additional language translation projects and leverages Transcom Global as a trusted partner for their language translation needs.

CLIENT FEEDBACK

“Transcom knows how to work with CRO and Pharma companies, their expertise is reflected in their ability to deliver high quality, whilst always hitting extremely tight deadlines. We now trust all our important studies with Transcom.”

CHALLENGE

The client was investigating their translation handling times and discovered that their own clinical teams were spending much of their short and expensive time on requesting, reviewing, and correcting translations, as well as reviewing footers and changing file names. The handling times amounted to 150% of what the company was spending with its translation vendors.

CLIENT

A Top Global Life Science Company

SOLUTION

The client engaged Transcom Global to help them streamline their language translation processes and reduce handling times. Transcom Global worked closely with the client to understand their specific requirements and developed a customized solution to support their language translation needs.

Transcom Global implemented a streamlined process that minimized the amount of time the client’s clinical teams spent on translation-related tasks. Transcom Global provided top-quality translations while also building procedures to minimize handling times, delivering documents that are ready for submission as-is.

Transcom Global used advanced technology and best practices to ensure timely and high-quality translations. Transcom Global also provided project management support, ensuring that the project was executed efficiently and effectively.

RESULTS

Transcom Global successfully helped the client reduce handling times from 150% of translation spend to just 25% of translation spend. Transcom Global’s competitive prices also helped the client reduce their overall translation spend.

The client was extremely satisfied with the services provided by Transcom Global and appreciated the ability to streamline their language translation processes and reduce handling times. The client has since extended their partnership with Transcom Global to include a variety of content types.

CLIENT FEEDBACK

“Transcom’s competitive pricing allows us to stay competitive in the market. They are experts in their field and really know how to work with CRO and Pharma companies. It is a pleasure working with them.”